International Commerce Centre is managed by Kai Shing Management Services Limited (subsidiary of Sun Hung Kai Properties Ltd.) The building management areas are covered as follows:
To ensure that all building services are functioning properly and are kept at efficient working condition
To maintain all public areas including all entrance halls, lift lobbies, staircases, external walls, toilets, and generally throughout the building in clean conditions and good repairs
To enforce security and public orders within the building
To answer enquiries and attend complaints / problems that may have to arise to individual tenant relating to the building's management
To liaise with Government Authorities concerned
To enhance the building's environment, including the provision of festival decorations.
Concierge Services
Our well-trained Concierges are always ready to serve and to offer assistance to ICC's tenants and their guests. Tenants can enjoy the following premium services:
Bath Towel Loan
Cellular Phone Battery Charging
Complimentary Raincoat
First Aid
General Enquiries
Left Luggage
Left Messages
Local Fax Service
Lost and Found
Porter Service
Self Service Shoe Polishing Machine
Sewing Kit Loan
Spectacle Cleaning
Taxi Call
Loan of Tools
Umbrella Loan
Visitor Registration
Wheelchair Loan
Book Recommendations and Orders
Car Cleaning Service
Dining Promotion Packages
Events for Tenants
Festival Hamper Orders
Flight Confirmation and Reservation Service
Fresh Flower Orders
Gift Wrapping
Laundry Service
Limousine Rental
Magazine and Newspaper Orders
Office Cleaning/Pest Control
Party Planning Service
Parcel Postage
Restaurant Recommendations and Reservations
Sale of Stamps
Tailoring and Alterations
In addition, Concierges act as all-round helper for the ICC's tenants. During the handover and move-in period, our Concierges will introduce surroundings areas' information to new tenants. They assist the new tenants to accommodate all the adaptable issue like catering, entertainment, public facilities nearby, etc.
Performance Pledge
Item
Description
Performance Target
1
CONCIERGE
1.1
Queuing at concierge desk
Not more than 5 minutes
1.2
Umbrella loan
Reply immediately
1.3
General enquiries
Reply immediately
1.4
Visitor registration
Reply immediately
1.5
Loan of tools
Reply immediately
1.6
Wheelchair loan
Reply immediately
1.7
Sale of postage stamps
Complete immediately
1.8
Dining promotion packages
Reply immediately
1.9
Left messages
Reply immediately
1.10
Complimentary raincoat
Complete immediately
1.11
Sewing kit
Complete immediately
1.12
Self service shoe polishing
machine
Complete immediately
1.13
Spectacle cleaning
3 minutes of
Ultrasonic Cleaning
1.14
Taxi arrangements
Reply within 5 minutes
1.15
Lost and found
Reply within 5 minutes
1.16
Restaurant recommendations
and reservations
Reply within 15 minutes
1.17
Porter services to
Kowloon Station
Reply within 15 minutes
1.18
Fresh flower orders
Reply within 30 minutes
1.19
Tailoring and alteration services
Reply within 30 minutes
1.20
Car cleaning service
Reply within 30 minutes
1.21
Laundry service
Reply within 30 minutes
1.22
Book recommendations
and orders
Reply within 30 minutes
1.23
Festival hamper orders
Reply within 30 minutes
1.24
Magazine and newspaper
orders
Reply within 30 minutes
1.25
Office cleaning/ pest control
Reply within 30 minutes
1.26
Party planning service
Reply within 30 minutes
1.27
Limousine rental
Reply within 30 minutes
1.28
Cellular phone battery charging
30 minutes of
battery recharging
1.29
First Aid
Reply immediately
1.30
Left luggage
Complete immediately
1.31
Bath towel loan
Complete immediately
1.32
Parcel posting
Reply immediately
1.33
Events for tenants
Twice a year
1.34
Newsletter
Quarterly
1.35
Gift wrapping
Complete within 5 minutes
1.36
Local fax service
Complete immediately
1.37
ICC Helpdesk System
Reply immediately
1.38
Customer service
related complaints
Reply within 1 hour
2
SECURITY
2.1
Regular security patrols
Not less than 3 times
within 24 hours
2.2
Security services related
complaints
Reply within 1 hour
2.3
Detection of explosives by
bomb sniffing dogs
Three times a day
2.4
X-ray services for
suspicious mail / packages
Once a day
2.5
Evacuation drill
Once a year
2.6
Shredding service
Reply within 15 minutes
2.7
Night time escorting
services to ICC carpark
Reply within 15 minutes
2.8
Plain clothes security
escorting services for VIPs
Reply within 30 minutes
2.9
Periods with heightened
security risk
Deploy enhanced
security
measure within two hours
3
CLEANING AND HYGIENE
3.1
Cleaning related complaints
Reply within 1 hour
3.2
General cleaning of tenant's
washroom
complaints
6 times daily
3.3
Deep cleaning of tenant's
washroom
Monthly
3.4
Contagion and epidemics
in community
All staff are required to
put on
face mask. All
common areas
will be
cleaned with antiseptic
detergent 6 times daily.
Lift
cars, lift button
panels and
escalator
handrails will be
cleaned
and sterilized
every
hour. Alcohol
dispensers
will be
installed
at G/F
and
P1 main entrance.
4
MAINTENANCE
4.1
General repair and maintenance
of common facilities affecting
safety and security
Complete within 20 minutes
4.2
General repair and maintenance
of common facilities not affecting
safety and security
Complete within 24 hours
4.3
Suspension of security, plumbing
and drainage, refuse disposal
and fire services system
Response time of 20
minutes by maintenance team
to attend the scene
4.4
Persons trapped in lift
Response time of 20 minutes
by lift maintenance contractor
to attend the scene
4.5
Lift breakdown
Response time of 20 minutes
by lift maintenance contractor
to attend the scene
4.6
Escalator breakdown
Service recovery time of
2 hours
4.7
Air conditioning service breakdown
(with no major part failure)
Service recovery time of
1 hour
4.8
Cleaning of AHU filters
Monthly
4.9
Cleaning of PAU filters
Monthly
4.10
Cleaning of fresh water tank
Quarterly
4.11
Fresh water quality report
Yearly
4.12
Chemical treatment of
flushing water
Continuously
4.13
Cleaning of flushing water tank
Twice a year
Leisure Services & Activities
In spite of serving tenant during office hours, Kai Shing also concerns tenant's living standard during leisure times. Interest classes and competition like Yogo, Bakery Class and Sports Games will be organized for all tenants enjoyment. With the assistance of selected contractor, coach and car hire, pleasure boat rental and event helicopter reservation can be arranged.
